FAQ

Product

How do I turn on IFONNX vibrator?

All products have a simple one button operation. To turn on your device press and hold the power button for 3-5 seconds. To cycle through the 10 settings, press the same button firmly each time.

Is my toy safe to use on my body?

Yes! all IFONNX vibrators are manufactured using body-safe silicone that is skin-friendly, harmless to the human body, and free from phthalates, BPA, and latex.Note that we recommend using only water-based lubricants with your toy, as silicon-based lubricants will degrade the toy's silicone.If for any reason you are having a physical issue with the toy, cease using the toy and any other products combined with it, and let us know straight away.

Are IFONNX vibrators waterproof?

All vibrators are 100% waterproof, meaning you can not only clean them in water, but also take into the shower or bath with you.

How do I charge my IFONNX vibrator?

All vibrators come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.

How do I clean my IFONNX vibrator?

Be sure to clean thoroughly before and after each use. Since all vibrators are 100% waterproof, you can clean them with water and a mild soap.  a 10% bleach solution can be used to clean if desired. To avoid battery or motor damage, DO NOT BOIL your vibrators, place them in the dishwasher or subject them to temperatures higher than body temperature.

How should I store my toy?

Store all sexual wellness devices separately; sex toys of different material can damage each other if left in contact.and a cool, dry, hygienic spot is ideal.

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Return & Refund

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.