Shipping policy

LAST UPDATED: November 24, 2021

All orders over $99 ship FREE!
$7 flat rate shipping for standard sized products in general.
Most orders will be delivered within 7-10 days after shipment.
Visiting Track Page to view the shipments by tracking number.

Note: Affected by Covid-19, there will be some delay on the delivery, and international orders might take slightly longer than usual to arrive, We apologize for any inconvenience, and appreciate your understanding! If you want to change or cancel your order, send an email within 24hours to contact@ifonnx.com.

Shipping, as well as billing, is discreet and will not have “IFONNX” or any other adult company name visible. Most orders ship within 48 hours after placing the order. You must be at least 18 years of age to order from IFONNX. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Standard sized products fit in a variety of flat rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out. In some cases, additional shipping will be listed in the product description, but not always. Feel free to contact us if you have any questions about this at contact@ifonnx.com.

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

If your package is not delivered, please contact the carrier to file a claim. Please note: if your package is marked as “delivered”, you will not be able to file a claim. If it is lost in transit (i.e. never delivered), you will be able to file a claim for the amount covered by your insurance. Please note: You do not have to disclose the nature of the products in the lost package.

Make sure you have all of the relevant information when you reach out, including your tracking number and the exact address where you were expecting your delivery. Different carriers require that you report a lost item within different timelines. Generally speaking, you will need to file your claim within 72 hours of when the package was reported as delivered. If you can’t settle with this problem, please contact us at contact@ifonnx.com, we’ll be happy to supply you with your tracking information.